How to buy on Axona
Six steps from browsing to your door.
01
Browse or search
Use the search bar or browse by category to find what you need. Each listing shows the product, the seller’s name and verification status, buyer reviews, price, and estimated delivery time.
02
Add to cart and check out
When you find something you want, add it to your cart. At checkout you’ll enter your delivery address and choose how to pay — M-Pesa or card.
03
Pay safely with M-Pesa
Your payment is held securely by Axona. It doesn’t go to the seller until after you confirm your order arrived correctly. This buyer protection is on every order, at no extra cost.
04
Track your order
Once the seller ships your order, you can track it from your account. You’ll receive updates as your order moves through delivery.
05
Confirm delivery
When your order arrives and everything is correct, confirm it in your account. This releases the payment to the seller and finalises the order.
06
Leave a review
Sharing your experience helps other buyers decide with confidence, and helps good sellers grow their business on Axona.
What if something goes wrong?
If your order doesn’t arrive, or the product isn’t as described, contact our support team on WhatsApp before confirming delivery. We’ll investigate and resolve the issue. Your money stays protected until everything is right.
How to sell on Axona
From application to your first M-Pesa payout.
01
Apply to become a seller
Submit your seller application online. It’s free and takes about 10 minutes. Tell us what you sell and where you’re based.
02
Get verified
Our team reviews your application and verifies your identity, usually within 2 business days. Being verified means buyers can trust you immediately.
03
Set up your store
Use our step-by-step wizard to create your storefront, upload your products, and set your pricing and delivery options.
04
Get found by buyers
Your products appear in Axona search results and category pages. Share your store link to bring your existing audience to your verified page.
05
Receive orders and get paid
When a buyer confirms delivery, your M-Pesa payout is processed. No complicated invoicing. No payment chasing.
Learn more about selling on Axona → · Apply to become a seller →
How Axona keeps your transactions safe
Verified sellers
Every seller goes through identity and listing verification before they can open a store. This is how we keep a marketplace of genuine sellers.
Payment protection
Your payment is held securely between checkout and delivery confirmation, so your money never goes to a seller who doesn’t deliver.
Dispute resolution
If a buyer and seller can’t resolve an issue, Axona steps in and decides fairly, based on the evidence both sides provide.
WhatsApp support
Our team is on WhatsApp, not behind a web form that sits in a queue for three days. Real help from real people.
Seller accountability
Sellers with consistent negative reviews or unfulfilled orders are investigated and can be removed from the platform.
What buyers and sellers say about Axona
Now that you know how it works, what’s your next step?
Shop genuine products from verified Kenyan sellers, or apply to open your own store.
Start shopping on Axona Apply to open your store