Contact Axona: we’re on WhatsApp
Have a question about an order, your seller account or how Axona works? WhatsApp is the fastest way to reach us. You’ll get a real person, not a bot, and we aim to reply to emails and forms within 1 business day.
Where we’re based
Axona Online Commerce
Nairobi, Kenya
We’re an online business, so there are no walk-in visits. All support is handled digitally.
Support hours
Monday to Friday: 8am to 5pm
Saturday: 9am to 1pm
Sunday and public holidays: closed. We reply first thing the next working day.
Support: support@axona.martinkyalo.xyz
Orders: orders@axona.martinkyalo.xyz
Returns and refunds: returns@axona.martinkyalo.xyz
General enquiries: info@axona.martinkyalo.xyz
Phone and WhatsApp
+254 715 836 392
Order problem? Message us before you confirm delivery, with your order number and a photo if you have one.
Send us a message
Tell us whether you’re a buyer or a seller and we’ll point you to the right person.
[wpforms id=”506″ title=”false” description=”false”]Not happy with our service? Email our Grievance Officer at complaints@axona.martinkyalo.xyz. We acknowledge every complaint within 2 business days and reply in full within 7.