Verified Sellers
Seller information and verification are part of the marketplace experience, helping shoppers make more informed purchasing decisions.
About Axona
Online Shopping in Kenya, Built Around Real Sellers
Axona Online Commerce is a Nairobi-based online marketplace connecting shoppers with sellers across Kenya. We make it easier to discover products online while giving buyers clearer seller information, protected M-Pesa payments and direct WhatsApp support when they need help.
Who We Are
A Kenyan marketplace focused on better online shopping
Axona is the trading brand of Axona Online Commerce, an online e-commerce and dropshipping business based in Nairobi, Kenya.
Our marketplace brings together products from a broad range of sellers, including artisans, farmers, fashion businesses, wholesalers and other independent sellers. The goal is simple: give shoppers one place to discover products while making the buying experience clearer and easier to navigate.
Axona is designed around three practical customer needs: knowing who you are buying from, having a familiar payment option and getting help when something is unclear.
That is why our marketplace experience focuses on verified sellers, M-Pesa payment protection and WhatsApp-first customer support.
Why Axona
What makes the Axona marketplace different
M-Pesa Payment Protection
Axona is designed around familiar Kenyan payment behaviour, including M-Pesa, with payment protection built into the shopping experience.
WhatsApp Support
When you need help, Axona provides a direct WhatsApp support channel rather than leaving you to search through complicated support systems.
A Wide Seller Network
Axona brings together different types of Kenyan sellers, creating a marketplace with products from independent businesses and established sellers.
Our Journey
Building Axona step by step
Axona’s marketplace is being developed around a simple principle: make online commerce easier to understand, easier to access and easier to trust.
Axona begins
Axona Online Commerce begins developing its online marketplace concept for customers and sellers in Kenya.
Marketplace development
The platform expands around verified sellers, product discovery, M-Pesa payment protection and direct customer support.
Growing the seller network
Axona continues working toward a marketplace that gives Kenyan businesses and independent sellers another way to reach online customers.
Specific milestone dates will be added once the corresponding Axona launch and business records are confirmed.
Ready to explore Axona?
Browse products from sellers on the Axona marketplace or learn how to open your own Axona store.
How Axona Works
How Shopping and Selling on Axona Works
Axona connects buyers and sellers through one marketplace. Shoppers can discover products, review seller information, pay using supported methods and track their orders. Sellers can create a store, list products and manage their orders through their vendor dashboard.
Start Shopping
For Buyers
Shop with confidence
01
Find a product
Search Axona for products, browse categories or explore individual seller stores.
02
Check the seller
Review the seller information, verification details, product information and available customer feedback before ordering.
03
Place your order
Add the product to your cart and continue through checkout using the payment options available for your order.
04
Browse products →
Receive your order
Follow your order information and contact Axona support through WhatsApp if you need assistance.
For Sellers
Build your Axona store
01
Create your seller account
Register to become an Axona seller and provide the information required during vendor registration.
02
Set up your store
Complete your store information and prepare your seller profile for customers.
03
Add products
Create product listings with clear titles, descriptions, images, prices and relevant product information.
04
Become an Axona seller →
Manage your orders
Use the vendor dashboard to manage products, orders, reviews, store settings and available vendor functions.
Verified sellers
Seller information is part of the marketplace experience.
M-Pesa protected
Payment protection is built into the Axona buying journey.
WhatsApp support
Get help directly when you need assistance.
Start your Axona journey
Shop products from Axona sellers or start building your own online store.
Shop on Axona
Trust & Safety
Shop More Confidently with Axona Trust & Safety
Buying online should give you enough information to make a decision before you pay. Axona’s marketplace experience is built around seller information, payment protection, order visibility and accessible customer support.
See How Axona WorksOur marketplace trust principles
Seller Information
Axona is a marketplace, so customers are buying from individual sellers. Seller information and verification help customers understand who they are dealing with.
Payment Protection
Axona’s shopping experience includes M-Pesa payment protection. The product page reassurance is clear: your payment is protected until your order arrives.
Product Information
Product listings should provide clear descriptions, pricing, images and relevant details so shoppers can understand what they are ordering.
Direct Support
Customers can contact Axona through WhatsApp when they need assistance with the marketplace experience.
Before you place an order
Read the product listing
Check the product title, description, images, price, variations and other available information.
Review the seller
Look at the seller information, verification details and available reviews before purchasing.
Check delivery information
Review the delivery information available for the product and destination before completing checkout.
Keep your order information
Keep your order confirmation and tracking information available until your purchase has been received.
If something goes wrong
If you have a question about an order, product or marketplace experience, contact Axona support as soon as possible. Our support team can help you understand the next step.
For formal complaints, Axona Online Commerce provides a dedicated complaints contact. Complaints are acknowledged within two business days, with a substantive response targeted within seven business days.
Contact Axona SupportKnow more before you buy
Learn how the Axona marketplace works, understand delivery information and find answers to common questions.
Axona FAQ
Frequently Asked Questions About Axona
Find answers about shopping, accounts, payments, orders, sellers and getting support on the Axona marketplace.
General Questions
What is Axona?
Axona is an online marketplace operated by Axona Online Commerce in Nairobi, Kenya. The platform connects customers with different sellers and their products.
Where is Axona based?
Axona Online Commerce is based in Nairobi, Kenya.
How can I shop on Axona?
Browse the Shop page, search for a product or explore product categories. Review the product and seller information, add your chosen product to your cart and continue through checkout.
Does Axona support M-Pesa?
Axona is designed to support M-Pesa as part of its Kenyan payment experience. Available payment options are shown during checkout.
How can I contact Axona?
You can contact Axona through the Contact page or use the available WhatsApp support option.
Account & Seller Questions
Do I need an account to shop?
An Axona account provides access to customer account features such as orders and account information. Follow the checkout instructions presented by the website when placing an order.
How do I become an Axona seller?
Visit the Vendor Registration page and complete the seller registration process.
What can Axona sellers manage?
Vendors can use the seller dashboard to manage products, orders, coupons, reviews, withdrawals, store settings and profile information.
Where can I find my orders?
Customers can access their orders through the My Orders section of their account.
How do I get help with an order?
Contact Axona support with your order information. WhatsApp support is available for customer assistance.
Still need help?
Our support team can help you with questions about products, orders, accounts and the Axona marketplace.
Contact Support
Contact Axona
Contact Axona Online Commerce
Need help with an order, product, account or seller? Contact Axona’s support team in Nairobi, Kenya.
Chat With Us on WhatsAppSend us a message
Tell us what you need help with and include your order number when your enquiry is about an existing order.
Contact Details
Customer Support
support@axona.martinkyalo.xyz
Orders
orders@axona.martinkyalo.xyz
Returns & Refunds
returns@axona.martinkyalo.xyz
Phone
+254 715 836 392
Location
Nairobi, Kenya
Business Hours
Monday–Friday: 8:00 AM–5:00 PM EAT
Saturday: 9:00 AM–1:00 PM EAT
Sunday & public holidays: Closed
Chat on WhatsApp
Saturday: 9:00 AM–1:00 PM EAT
Sunday & public holidays: Closed
Formal Complaints
For formal complaints, contact the Axona grievance officer. Complaints are acknowledged within two business days, with a substantive response targeted within seven business days.
Grievance Officer: Martin K. Kinyili
Email: complaints@axona.martinkyalo.xyz
Phone: +254 715 836 392
Axona Help Center
Axona Help Center
Find practical help for shopping, payments, orders, accounts, delivery and seller questions on the Axona marketplace.
Contact SupportShopping Help
Learn how to search products, browse categories, review sellers and place an order.
How shopping works →Orders & Tracking
Need information about an existing order? Use your account or the order tracking service.
Track an order →Delivery & Shipping
Review Axona’s shipping information before placing your order.
Delivery information →Account Help
Manage your customer account, orders, addresses and account details through My Account.
Open My Account →Seller Help
Sellers can access their dashboard to manage products, orders, reviews and store settings.
Open Vendor Dashboard →Frequently Asked Questions
Find answers to common Axona shopping, account and seller questions.
View FAQs →
Order Tracking
Track Your Axona Order
Check your order information and follow the progress of your Axona purchase. Keep your order number available when contacting support.
Enter your order details
Enter the information requested below to access your order tracking information.
Where can I find my order number?
Your order number is provided with your order confirmation. You can also sign in to your Axona account and open the My Orders section.
View My OrdersNeed help with your order?
If your tracking information does not answer your question, contact Axona support and include your order number so our team can understand your request.
Contact Axona
Delivery & Shipping
Axona Delivery & Shipping Information
Understand how delivery works when shopping from sellers on the Axona marketplace in Kenya. Delivery availability, timing and charges can depend on the product, seller and destination.
How Axona delivery works
Axona is a marketplace with products supplied by different sellers. This means delivery arrangements can vary between products and sellers.
Before completing your purchase, review the delivery information shown for the product and your destination. Where tracking information is available, it can be used to follow your order after dispatch.
Delivery information
| Delivery detail | What to check |
|---|---|
| Delivery location | Confirm that the seller ships to your destination before ordering. |
| Delivery time | Check the delivery estimate provided for the product and destination at the time of order. |
| Delivery cost | Review the applicable delivery charge during the shopping and checkout process. |
| Tracking | Use available tracking information to follow your order after dispatch. |
Delivery questions or delays
If your order has not arrived within the delivery estimate provided for your purchase, check your order and tracking information first. If you still need assistance, contact Axona support with your order number.
Track My OrderNeed help before ordering?
If you are unsure about delivery for a particular product, review the product information or contact the seller where that option is available. You can also contact Axona support for marketplace assistance.
Contact Support
Verified sellers
Know more about the seller before purchasing.
M-Pesa protected
Payment protection is part of the Axona shopping
experience.
WhatsApp support
Get direct assistance when you need it.