Terms & Conditions

1. About Axona

Axona operates as an online marketplace where independent vendors may list and sell products to customers.

Depending on the transaction, Axona may provide marketplace services including order management, payment processing, customer support, and related services.

Individual vendors are responsible for the products they list, product descriptions, pricing, availability, fulfillment, and compliance with applicable laws.

2. Eligibility

To use Axona, you agree to:

• Provide accurate and complete information.
• Be legally capable of entering into a binding agreement.
• Keep your account information up to date.
• Comply with all applicable laws and regulations.

3. Your Account

Some Axona features require you to create an account. You are responsible for maintaining the security of your login credentials.

• Keep your password confidential.
• Provide accurate registration information.
• Monitor activity associated with your account.
• Notify us if you believe your account has been compromised.

Axona may suspend or terminate accounts that violate these Terms or are involved in fraudulent or abusive activity.

4. Marketplace Vendors

Axona allows independent vendors to sell products through the marketplace.

Vendors are responsible for:

• Providing accurate product information.
• Maintaining product availability.
• Processing and fulfilling orders.
• Packaging products appropriately.
• Providing products that match their descriptions.
• Complying with applicable laws.

The presence of a product on Axona does not necessarily mean that Axona manufactures, owns, or directly supplies that product.

5. Products & Product Information

We aim to ensure that product information displayed on Axona is accurate. However, product descriptions, images, colors, specifications, dimensions, and availability may occasionally contain errors or differences.

Product images are provided for illustration and may differ slightly from the actual product because of lighting, photography, screen settings, or manufacturing variations.

Axona and its vendors reserve the right to correct errors, update product information, change prices, or discontinue products where permitted by law.

6. Prices & Payments

Prices are displayed in the currency indicated on the website unless otherwise stated.

Your total order may include:

• Product price.
• Applicable taxes.
• Shipping or delivery charges.
• Other applicable fees.

Payment must be completed using one of the payment methods available during checkout.

Axona reserves the right to cancel or refuse an order where there is a pricing error, suspected fraud, payment failure, product unavailability, or another legitimate reason.

7. Orders

Submitting an order constitutes an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been accepted. Axona or the relevant vendor may cancel an order before fulfillment where necessary.

If an order is cancelled after payment has been received, any applicable refund will be processed according to the applicable refund policy.

8. Shipping & Delivery

Delivery times displayed on Axona are estimates unless explicitly stated otherwise.

Delivery may be affected by:

• Vendor processing times.
• Product availability.
• Courier delays.
• Weather conditions.
• Customs procedures.
• Public holidays.
• Incorrect delivery information.
• Events outside our reasonable control.

Customers are responsible for providing accurate delivery information.

9. Returns, Refunds & Cancellations

Returns, refunds, replacements, and cancellations are subject to Axona’s applicable Returns & Refund Policy and, where applicable, the individual vendor’s policies.

Products may be subject to different return conditions depending on their category, condition, vendor, and applicable law.

Customers should inspect products promptly after delivery and contact Axona or the relevant vendor if an issue is discovered.

10. Prohibited Activities

You agree not to use Axona to:

• Commit or facilitate fraud.
• Provide false or misleading information.
• Circumvent marketplace security or payment systems.
• Upload malicious software or harmful code.
• Attempt unauthorized access to Axona systems.
• Abuse promotions, discounts, or refunds.
• Sell prohibited or illegal products.
• Infringe intellectual-property rights.
• Harass, threaten, or abuse other users.
• Use Axona for unlawful purposes.

11. Intellectual Property

The Axona name, logo, website design, software, graphics, text, content, and other materials provided by Axona are protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, reverse engineer, or commercially exploit Axona’s intellectual property without appropriate authorization.

Vendors retain ownership of their own content and product materials but grant Axona the permissions necessary to display, promote, process, and operate their listings through the marketplace.

12. Reviews & Ratings

Reviews and ratings should reflect genuine experiences with products or transactions.

• Do not submit fake reviews.
• Do not manipulate ratings.
• Do not review products you have not genuinely experienced.
• Do not use reviews to harass other users or vendors.

Axona may moderate or remove reviews that violate these requirements.

13. Privacy

Your use of Axona is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using Axona, you acknowledge that your information may be processed as described in our Privacy Policy.

14. Third-Party Services

Axona may integrate with third-party services such as payment providers, delivery companies, analytics providers, authentication services, and other technology providers.

Third-party services may have their own terms and privacy policies. Axona is not responsible for the independent policies or practices of third-party providers.

15. Website Availability

We aim to keep Axona available and operational but do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Axona may temporarily suspend or modify services for maintenance, security, upgrades, technical issues, or other operational reasons.

16. Limitation of Liability

To the extent permitted by applicable law, Axona will not be responsible for losses arising from circumstances outside our reasonable control.

This may include losses resulting from:

• Third-party services.
• Delivery delays.
• Vendor actions or omissions.
• Website interruptions.
• Product issues attributable to vendors.
• Unauthorized access caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

17. Account Suspension or Termination

Axona may suspend or terminate your account if you violate these Terms, engage in fraudulent or abusive conduct, provide false information, misuse the marketplace, or engage in unlawful activities.

You may stop using your account at any time, subject to outstanding orders, payments, refunds, or other obligations.

18. Changes to These Terms

Axona may update these Terms & Conditions from time to time.

When changes are made, the updated version will be published on this page together with an updated “Last Updated” date.

Your continued use of Axona after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms shall be governed by the applicable laws of Kenya, unless another jurisdiction is required by applicable law.

Any disputes will be handled through the appropriate legal or dispute-resolution process applicable to the parties and the relevant transaction.

20. Contact Us

If you have questions about these Terms & Conditions, please contact Axona through the contact information provided on our website.