Frequently Asked Questions About Axona
Find answers about shopping, accounts, payments, orders, sellers and getting support on the Axona marketplace.
General Questions
What is Axona?
Axona is an online marketplace operated by Axona Online Commerce in Nairobi, Kenya. The platform connects customers with different sellers and their products.
Where is Axona based?
Axona Online Commerce is based in Nairobi, Kenya.
How can I shop on Axona?
Browse the Shop page, search for a product or explore product categories. Review the product and seller information, add your chosen product to your cart and continue through checkout.
Does Axona support M-Pesa?
Axona is designed to support M-Pesa as part of its Kenyan payment experience. Available payment options are shown during checkout.
How can I contact Axona?
You can contact Axona through the Contact page or use the available WhatsApp support option.
Account & Seller Questions
Do I need an account to shop?
An Axona account provides access to customer account features such as orders and account information. Follow the checkout instructions presented by the website when placing an order.
How do I become an Axona seller?
Visit the Vendor Registration page and complete the seller registration process.
What can Axona sellers manage?
Vendors can use the seller dashboard to manage products, orders, coupons, reviews, withdrawals, store settings and profile information.
Where can I find my orders?
Customers can access their orders through the My Orders section of their account.
How do I get help with an order?
Contact Axona support with your order information. WhatsApp support is available for customer assistance.
Still need help?
Our support team can help you with questions about products, orders, accounts and the Axona marketplace.
Contact Support