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Privacy policy

Last updated: 24 September 2026

Axona Online Commerce (trading as Axona, "we", "us") runs the Axona marketplace at axona.martinkyalo.xyz. This policy explains what personal data we collect, why, who sees it and what rights you have. We follow Kenya's Data Protection Act, 2019.

The short version: we collect only what we need to run your orders and keep the marketplace safe. We never sell your data. You can ask to see, fix or delete it at any time.

1. Who is responsible for your data

Axona Online Commerce, Nairobi, Kenya, is the data controller. For privacy questions, email privacy@axona.martinkyalo.xyz or call +254 715 836 392.

2. What we collect

Your account: name, email, phone number and password. We never store your password in readable form.
Your orders: items bought, delivery address, order history, and messages with sellers or with us.
Payments: the M-Pesa number you pay with and the transaction reference. Card payments are handled by our payment provider. We don't see or store your full card number.
If you sell on Axona: your name, business name, a copy of your national ID or passport, your business registration certificate (if you have one), your M-Pesa number for payouts, your WhatsApp number and your town.
Newsletter: your email address.
Technical data: IP address, device, browser and pages visited, collected through cookies.

3. Why we use it

To process your orders, deliveries and refunds.
To verify sellers and keep fake or unsafe sellers off Axona.
To hold and release payments and to settle disputes fairly.
To give you support on WhatsApp, email and phone.
To prevent fraud and keep the site secure.
To send you our newsletter, but only if you sign up for it.
To improve how the site works.
To meet legal, tax and record-keeping rules.

4. Who we share it with

Sellers and couriers: the seller of your order gets your name, phone number and delivery address so they can deliver. They may only use these details for your order.
Payment providers: Safaricom (M-Pesa) and our card payment provider.
Service providers: our website host (Hostinger) and email tools. Some may store data outside Kenya. When they do, we make sure your data is protected to the standard the Data Protection Act requires.
Authorities: only when the law requires it.

Seller ID documents are seen only by our verification team. Buyers never see them. We do not sell your personal data.

5. Marketing and cookies

We send our newsletter only if you sign up, and every email has an unsubscribe link. We use WhatsApp for your orders and support, not for marketing, unless you agree. Cookies keep you logged in, remember your cart and show us how the site is used. You can block cookies in your browser, but the cart and checkout may stop working.

6. How long we keep it

We keep your account data while your account is open. We keep order, payment and tax records for as long as the law requires. When we no longer need your data, we delete it or make it anonymous.

7. How we protect it

We use secure connections, limit who can see personal data, and use trusted payment providers. No website is 100% secure, so use a strong password and never share it.

8. Your rights

You have the right to be told how your data is used, to see it, to correct it, to ask us to delete it, to object to how we use it, and to ask for a copy you can move elsewhere. Email privacy@axona.martinkyalo.xyz. We acknowledge your request within 2 business days and respond within 7 business days. We may need to confirm who you are first. We may keep some records if the law requires it.

9. Children

Axona is for people aged 18 and over. We do not knowingly collect data from children. If you think a child has given us their data, tell us and we will delete it.

10. Complaints

If you are unhappy with how we handle your data, contact our Grievance Officer below. You also have the right to complain to Kenya's Office of the Data Protection Commissioner.

11. Changes to this policy

If we make important changes, we will update the date at the top and tell you by email or on the site.

Contact and complaints

Axona Online Commerce (trading as Axona)
Nairobi, Kenya
Website: axona.martinkyalo.xyz
Email: support@axona.martinkyalo.xyz
Phone: +254 715 836 392

Grievance Officer: Martin K. Kinyili
Email: complaints@axona.martinkyalo.xyz
Phone: +254 715 836 392
We acknowledge every complaint within 2 business days and reply in full within 7 business days.